My shutters are beautiful. I thought that I had said that instead of one rail coming down the middle that there would be two. That way I could open the top and bottom differently. The installer was gracious and told me he could make that happen by cutting the one original rod into two pieces and smoothing the edges. Problem solved ...........so I thought. I came home to find saw dust EVERYWHERE! The installer had obviously cut the rods in my house. My dining room was covered in saw dust.....all glassware, floors, table, accessories on the table , on the molding on the floors and around the room itself. It took me several hours to clean up.. Plus I found my vacuum in my dining room in a corner. I guess the installer searched my house and found a vacuum , used it, and then left it in the corner of my dining room. Was extremely unhappy with the work I had to do to clean up.